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SurveyMonkey is built to handle every use case and need. Explore our product to learn how SurveyMonkey can work for you.

Get data-driven insights from a global leader in online surveys.

Explore core features and advanced tools in one powerful platform.

Build and customize online forms to collect info and payments.

Integrate with 100+ apps and plug-ins to get more done.

Purpose-built solutions for all of your market research needs.

Create better surveys and spot insights quickly with built-in AI.

Templates

Measure customer satisfaction and loyalty for your business.

Learn what makes customers happy and turn them into advocates.

Get actionable insights to improve the user experience.

Collect contact information from prospects, invitees, and more.

Easily collect and track RSVPs for your next event.

Find out what attendees want so that you can improve your next event.

Uncover insights to boost engagement and drive better results.

Get feedback from your attendees so you can run better meetings.

Use peer feedback to help improve employee performance.

Create better courses and improve teaching methods.

Learn how students rate the course material and its presentation.

Find out what your customers think about your new product ideas.

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Net Promoter Score® (NPS) Survey Template

Measure and improve customer loyalty and satisfaction with this easy-to-use Net Promoter Score Survey Template.

SurveyMonkey is rated 4.5 out of 5 from 18,000+ reviews on G2.com

Our Net Promoter Score Survey Template helps businesses gather detailed feedback from customers on areas for improvement. The primary goal of NPS surveys is to receive the highest score possible, indicating that customers would recommend your business to others.

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An NPS survey is a popular tool for measuring customer satisfaction on a scale of 1 to 10, with the goal of determining how likely customers are to recommend your business to others.

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Net Promoter Score surveys help companies gauge overall customer satisfaction and gather actionable feedback. This data enables informed decision-making and targeted improvements to enhance the customer experience.

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NPS surveys offer valuable insights by measuring customer loyalty and identifying Promoters, Passives, and Detractors. This feedback helps you understand customer satisfaction, drive improvements, and enhance retention. Tracking NPS over time allows you to benchmark performance, inform strategic decisions, and boost engagement.

Net Promoter Score surveys ask about customers' willingness to promote your business. Questions include:

  1. How likely is it that you would recommend this company to a friend or colleague?
  2. What changes would this company have to make for you to give it a higher rating?
Smiling man typing on laptop, next to screenshot showing different question types to add in a survey, including multiple choice, dropbox, textbox, checkboxes,
  • What is the structure of the NPS survey? 
  • Why send Net Promoter Score surveys?
  • What are the types of NPS survey questions?
  • What are some examples of companies using NPS?
  • Can I customize this NPS Survey Template?

Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.

We have so many powerful features to help you launch surveys quickly, but here are our most popular ones for new users.

Out-of-the-box themes, accessible color palettes, custom fonts, branding, and more.

Collect survey responses via email, website, SMS, social media, QR codes, offline, and more.

Automatic results summaries, filters, custom dashboards, crosstab reports, text analysis, & more.

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Read about our customers, explore webinars, and get guides on collecting feedback in your industry.

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Get tips on how to create better surveys, hear the latest product news, or check out our research.

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Access tutorials on how features work, learn more about billing, and contact Customer Support.